Refund policy

The right of withdrawal is a simple right of reconsideration. The Buyer does not have to give reasons, and can exercise it even when the product is completely efficient and conforms to the description given by the Seller, but he (the Buyer) has simply changed his mind and, after receiving it, intends to return it and obtain a refund of the price.

If the purchase has concerned several (numerous) goods, the withdrawal can also be exercised for some of them. On the other hand, in the case of a single good that consists of several elements, including accessories but sold as a single good, it cannot be exercised only in relation to parts or components of the good.

ATTENTION, PLEASE NOTE: difference between withdrawal and warranty: withdrawal can be exercised in relation to goods that have arrived intact and in working order, and that meet the description given by the Seller. In fact, if the goods are not intact, do not work or are different from as described, the Buyer must or may activate the GUARANTEE OF CONFORMITY procedure and not the WITHDRAWAL. It is therefore presumed that, in the event of withdrawal, the goods have reached the Buyer intact and in working order.

Terms of withdrawal: The right of withdrawal can be exercised within 14 days from the date of delivery of the goods to the Buyer as indicated above under delivery.

Procedure: Once the item has been received, and subject to the exceptions set out below, the Buyer may decide not to retain the item and to return it to the Seller. In this case, he/she must use the appropriate form made available by the Seller, or send an email to hello@nomoutdoor.it, with the following Subject: Declaration of Withdrawal. In this email, the Buyer, in addition to communicating the desire to withdraw (i.e. return the goods and obtain a refund), will take care to specify the order number, the link of the object for which he withdraws in order to allow the Seller to correctly activate the withdrawal procedure. The Seller will respond to the communication received by providing the Buyer with instructions for the return: in particular, it will indicate the shipping address and remind the shipping costs, if any, which also depend on the carrier chosen by the Buyer for the return, the instructions for packaging and any accompanying documents to be included in the shipment.

ATTENTION: the simple shipment to the sender (Seller) of the goods, without sending the above communication, does not constitute an exercise of the right of withdrawal.

The Buyer must then ship the goods to the address indicated by the Seller within 14 (fourteen) days from the sending of the notice of withdrawal to the Seller as indicated above. ATTENTION: as specified above, the return shipment can ONLY be made using the original packaging, as long as it is suitable for preserving the goods. Any different packaging used for the return will result in the presumption of damage on the part of the Buyer.

Finally, the Vendor must proceed with the reimbursement of the sums, as indicated below, within fourteen days of receipt of the declaration of withdrawal. However, the Seller may withhold the refund until it has received the goods or until the Buyer has proven that it has shipped them.

In any case, upon receipt of the goods, the Seller has the right to examine them in order to assess their integrity. In particular, he will be able to check if holes, cuts, colors or changes have been applied to the asset that make it unusable. In this case, the refund will be reduced in proportion to the value of the asset as used and modified.

PLEASE NOTE: The burden of proof relating to the exercise of the right of withdrawal lies with the Buyer.

Costs and refunds: Withdrawal involves the refund of the price paid by the Buyer, including the shipping costs of the goods from the Seller to the Buyer.

The cost of returning the goods to the Seller shall be borne by the Buyer.

No other costs can be charged to the Buyer (except for the cost of the return transfer), except as indicated in the previous point and as indicated under the heading risk and responsibility of the Buyer in the event of withdrawal.

The refund is made using the same means of payment chosen by the Buyer.

The Seller shall refund the price paid by the Buyer within the terms indicated in the previous point (14 days from receipt of the declaration of withdrawal, without prejudice to the right to withhold the refund until receipt or proof of shipment of the goods subject to return).

Risk and responsibility of the Buyer with regard to the shipment: The Buyer has the right to manipulate the good to establish and examine its nature, functioning, characteristics. Where there is a non-diligent use for this purpose by the Buyer and this results in a decrease in the value of the goods, the Buyer is not responsible for it. It is understood that the opening of packages, packages or similar does not constitute excessive use, but is functional to the above verification. In the case of liability, the decrease charged to the Consumer will be given by the difference in value between the new good and the good as it can be sold after such use. The above is valid, i.e. if holes, cuts, colors or modifications have been applied to the asset that make it unusable. In this case, the refund will be reduced in proportion to the value of the asset as used and modified

Transfer of risk of goods being returned: As far as shipping is concerned, the "transfer of risk" for the return of the goods follows the ordinary rules (unlike the delivery of the goods to the Buyer): therefore the delivery of the goods intact to the Carrier frees the Buyer. It is good for the Buyer to document, with photos for example, the integrity of the goods delivered to the Carrier. In any case, as specified above, it is presumed that, in the event of withdrawal, the goods have reached the Buyer intact and in working order (if in fact it is not such, the GUARANTEE OF CONFORMITY procedure must be activated). Therefore, if the goods reach the Seller broken, and this has not been reported to the Seller by the Buyer before shipment, the goods will be made available to the Buyer for the appropriate initiatives and actions towards the Carrier, without prejudice to the liability of the Carrier towards the Buyer and the Buyer's liability towards the Seller as indicated above.

Please note that the return shipment must be made using only and exclusively the packaging used by the Seller.